Steve Simpson is an author, consultant and international speaker on organisational culture. His second book 'Cracking the Corporate Culture Code" has been acclaimed globally. Up to now, managers have been aware of the concept of organisational culture, but because of a number of reasons have felt powerless to change it.

Steve's work on Unwritten Ground Rules gives them the understanding and the tools to bring about positive culture change.

Lyall Lukey

FOCUS on your Future
Series of open workshops starting Thursday 10 March 2011
(5 consecutive Thursdays)

FOCUS is a simple but effective goal-setting and goal-getting programme which will enable you to achieve more, in less time, in all areas of your life."...FOCUS provides tools of goal-setting not dealt with elsewhere” Accountant

The FOCUS workshop enables you to take time out to refocus your priorities, renew your energy and begin to set new goals.

You will take away practical resources to help you achieve your personal, family and work goals.

Getting the Voice of the Customer Right: Mastering the Art of Customer Visits

Auckland: 2011 Date TBA

Christchurch: 2011 Date TBA

Led by the foremost authority on customer visits:
EDWARD F. McQUARRIE, Ph.D.

An intensive one-day seminar on how to design, conduct and analyze customer visits for new product innovation. Learn proven techniques to identify customer needs - including unmet, unspoken needs - and significantly boost your product success rate.

Professor Edward McQuarrie is the Associate Dean for Assessment in the Leavey School of Business and Professor in the Department of Marketing at Santa Clara University. A leading VOC expert, McQuarrie is author of Customer Visits: Building a Better Market Focus and The Market Research Toolbox: A Concise Guide for Beginner

Dr Derek Roger

Challenge of Change Programme with Dr Derek Roger
Full day programme or tailor made in house options.

The one constant in life is that everything changes. The Challenge of Change training programme provides the resilience to negotiate change without stress.

"The best training day I've had in my entire career!”

"Very impressed with the content of the course and enjoyed the professional way it was conveyed. Excellent! Very helpful personally, both for the work environment and my private social time.”

"Should be compulsory for all!” "An extremely practical programme but with a solid research foundation - inspires confidence in the training.”

Mary-Alice Arthur
Change Facilitator

Engaging your people for greater productivity: Mary-Alice Arthur

**Mary-Alice Arthur - Appreciative Enquiry Workshops & Facilitation**

Contact SmartNet if you are interested in using Mary-Alice to facilitate an in-house Appreciative Enquiry process or to run an introductory workshop.