Getting the Voice of the Customer Right:
Mastering the Art of Customer Visits

Auckland: Tuesday 24 March, 2009 (3 places remain)

Christchurch: Thursday 26 March, 2009 (fully booked)

Workshop: 9.00am - 5.00pm (Auckland); 7.45am - 4.00pm (Christchurch)

For more information phone SmartNet on (03) 3667 874

INVESTMENT:

Standard Rate: $850 + GST
Group Rate: $680 + GST (3 or more persons)

Register your interest (we will reserve a place for you on the course, and you can confirm later)

Note: 3 places remain on the Auckland course and Christchurch is fully booked (contact us to waitlist for this course)

Your Details:
Title		Organisation
Given Name		Job Title
Surname Preferred Name (for nametag)		Postal Address
E-mail		City
Phone
Fax
Additional Attendees: Please name (each name separated by a comma)		Comments

Registration Options:

Venue	Auckland	Christchurch
Venue	Tuesday 24 March, 2009	Thursday 26 March, 2009



Individual Rate: $850 + GST pp	x	$850.00 ea	=	+ GST
Group Rate: $680 + GST pp	x	$680.00 ea		+ GST


Total (incl GST)

Payment Options:

Note: Payment must be received before event unless prior arrangements have been made.

		We will post a cheque (payable to SmartNet workshops, post to PO Box 13-577, Christchurch)
		Please supply our accounts department with the necessary details for a direct credit
		Pay by credit card (Visa, Mastercard or Bankcard only): Please contact me to obtain my details. NB: We are currently developing a secure data transmission registration page which will allow for credit card details to be submitted via the web.
CANCELLATION POLICY: Should you be unable to attend, a substitute delegate is always welcome at no extra charge (please inform us of details). Alternatively a full refund, less $100 +gst service charge per person, will be made for cancellations received in writing up to 5 working days prior to the event. Unfortunately, no refunds are available for cancellations after this date or for no shows. However, a substitute person is very welcome.

Getting the Voice of the Customer Right: Mastering the Art of Customer Visits

Getting the Voice of the Customer Right:
Mastering the Art of Customer Visits