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Getting
the Voice of the Customer Right: Mastering the
Art of Customer Visits |
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Auckland
24 March, Hilton Hotel; Christchurch 26
March, George Hotel |
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Led
by the foremost authority of customer visits:
Prof
Edward McQuarrie Ph.D |
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Edward McQuarrie
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An intensive
one-day seminar on how to design, conduct and
analyze customer visits for new product innovation.
Learn proven techniques to identify customer
needs - including unmet, unspoken needs - and
significantly boost your product success rate.
Professor Edward McQuarrie is the Associate
Dean for Assessment in the Leavey School of
Business and Professor in the Department of
Marketing at Santa Clara University. A leading
VOC expert, McQuarrie is author of Customer
Visits: Building a Better Market Focus and
The Market Research Toolbox: A Concise
Guide for Beginner
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These workshops
were booked out in 2007 & 2008. Limited
places remain for the Auckland workshop next
week; Christchurch is fully booked. For more
information see the SmartNet
website or contact us via email or phone
(03) 3667 874. Register
your interest for the next Voice of the
Customer workshops.
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SmartNet
workshops series 2009 - Keeping up in the Downturn |
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Throughout 2009
we are running a series of special SmartNet
workshops to help organizations navigate through
rough economic seas so that they are in good
shape when the business climate improves.
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Each
round of events in the main centres will consist
of breakfast briefings for executives on fast
moving economic and workplace trends, followed
by workshops for managers, team leaders and key
team members, addressing what to do now and how
to do it. |
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Round
1 - April/May 2009: Keeping up with the Play....but
what's the new game? |
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Neville Bennett
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7.30-8.45am: Business Briefing and Discussion
Heads Up On The Economy
Neville Bennett, Economics Editor, National
Business Review, brings the long-range economic
forecast. Over the past four years he has been
remarkably prescient.
9. 00-11.30am: Workshop
Surviving in a drastically changed world
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Dates
and venues to be advised. See the SmartNet
website for more informaition or register
your interest.
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Education
Leaders Forum - ELF 2009 |
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SHIFT!
Shifting the focus of education leadership
Shifting student achievement up a gear
"Insights
often arise at the boundary between communities"
Etienne Wenger
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The
third annual Education
Leaders Forum will be held at Centre of Excellence,
Waiariki Institute of Technology, Rotorua - 14 and
15 October.
Shift
doesn't just happen. How can education leaders tackle
the wind shifts of uncertain times and bring about
the necessary mind shifts and behaviour shifts in
their learning communities to lift both professional
and organisational competence, and therefore student
achievement, at all levels?
ELF 2009 is for those from across the education
and training spectrum interested in how different parts
of the learning system can better collaborate and be
more responsive to changing needs.
Register
your interest for the early bird discount.
For
more information visit see the SmartNet
website or contact ELF Steering Team Co-ordinator
Lyall Lukey
(03) 3667 874.
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Visiting Experts |
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SmartNet
regularly hosts international experts in New Zealand.
Upcoming visits include: |
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Ed Bernacki |
Ed
Bernacki - 'The Ideas Factory' - Innovation Consultant
NZ Visit: 24-31 March
Ed
Bernacki is an international speaker, writer and consultant
on the use of innovation in organisations. He developed
and is a director of the Idea
Factory. Read Ed's recent article
in the NZTE's Bright Magazine. Contact
SmartNet
to register interest
to work with Ed in-house or to have him speak at your
event. More on Ed
Bernacki.
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Dr
Jack Bacon
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Dr
Jack Bacon - Futurist and Technology Historian
NZ Visit: September 2009
Dr Bacon is one of the world's most popular speakers
on technology and the factors that shape human society.
He is the author of three popular books; My Grandfathers'
Clock, My Stepdaughter's Watch, and The Parallel
Bang. His lectures have captivated tens of thousands
of all ages in thirty-two countries on six continents.
In his daily work, he is on the management team overseeing
the construction and operation of the most complicated
technical project in history: the International Space
Station. More on Dr
Jack Bacon.
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David Gurteen |
David
Gurteen - Knowledge
Management Expert
NZ
Visit: 20 - 24 October
2009
David Gurteen, founder of The
Gurteen Knowledge Community is
an independent knowledge educator and coach helping
people in organizations to share their knowledge more
freely; to be more creative and innovative and to work
more effectively together. David will run his Gurteen
Knowledge Café - Half Day Masterclass and work with
companies in-house while in NZ. More on David
Gurteen. |
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Steve
Denning |
Steve
Denning - Storytelling and Leadership Expert
NZ Visit: October / November 2009
Steve Denning is the author of best selling business
books Squirrel Inc.: A Fable of Leadership and Storytelling
and The Secret Language of Leadership. He will
be in New Zealand October/ November and will be available
to work in house with interested organisations. More
on Steve
Denning. |
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Contact
SmartNet
(03) 3667 874 if you are interested in having Ed Bernacki,
Jack Bacon, David Gurteen or Steve Denning work with
your organisation. |
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Inspiring
Workplace Conference 2009
Wellington: Thursday, 26 March
Auckland: Friday, 31 March
Employee engagement means a successful business
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Do
your staff have a common goal and feel involved in
the business?
Will they go the extra mile to ensure their success
and that of the company?
What motivates and engages your people at work?
Where do you start building a great workplace?
The
impressive line-up of key industry speakers include:
Ed Bernacki, The Idea Factory (Canada) Craig Morrison,
CEO, Southern Cross Travel Insurance Lester Oakes,
CEO, Career Services Rapuara Mark Synnott, MD, Colliers
International New Zealand Chris Place, Partner, Pricewaterhouse
Coopers.
If
your organisation’s goal is to become the best
workplace in NZ but you need some help to answer some
of these questions, this timely conference is a must.
Register
now for this Unlimited/ EMA event.
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In
Brief |
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Speakers
& Resources: If you are looking for resources
for your organisation for business development, personal
development and conferences visit the new Lukey
Resources website for inspiration. Lukey Resources
are the originators of the SmartNet workshops and the
Education Leaders Forum. |
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New
Zealand International Business Awards: Entries
close 31 March. If your business has excelled in overseas
markets, the New Zealand International Business Awards
will recognise and celebrate your contribution to our
economy. Enter now, by visiting the awards website:
www.nzte.govt.nz/awards
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Recommended
Reading: Fooled
by Randomness: The Hidden Role of Chance in Life
and in the Markets. Nassim Nicholas Taleb, a professional
trader and mathematics professor, examines what randomness
means in business and in life and why human beings are
so prone to mistake dumb luck for consummate skill.
“One of the Smartest Books of all Time” (Fortune). |
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SmartNet,
Mancan House, 236 Manchester Street, PO Box 13-577, CHRISTCHURCH
Phone: (+64 3) 366-7874 Fax: (+64 3) 366-7807 |
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