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Profile - Richard Mander
Product design and business leader experienced in bringing new products
to global markets. Particular strengths in creating a design-led and
customer-focused culture with the result that products are innovative
and meet customers unmet needs. Skilled at working in small and large
organizations, with an ability to scale processes to fit the organization.
An integrator of disciplines and processes who has repeatedly built
world-class product teams and delivered innovative products.
Work History/ Experience
BigScreenLive - Chief Executive Officer
BigScreenLive has developed a Software-as-a-Service platform which enables
extended families to engage with their seniors online. BigScreenLive's
web browser provides an immersive 'best of the web' experience for seniors.
Family and friends share photos, contacts, and bookmarks through our
online portal. We improve the quality of life for senior adults by helping
them stay connected to family, friends, and community - making the web
more accessible to all. See www.bigscreenlive.com
HumanWare - Chief Executive Officer
HumanWare designs and manufactures electronic devices for blind, low
vision, and learning disabled people. Headquartered in New Zealand,
HumanWare has product development centers in New Zealand and Canada,
with distribution and sales teams in Australia, New Zealand, USA, Canada
and Europe. Global staff 250+, revenues >$50m.
Navman - Chief Technology Officer
Navman is an original design manufacturer of electronic navigation devices.
This New Zealand headquartered company began with a foundation in marine
electronics and expanded into in-car and personal GPS technologies.
Products include marine, car, and fleet GPS solutions. Staff 750+ revenues
>$500m
Zanzara - Chief Executive Officer
Zanzara provides user experience consulting services to make new technology
products successful in the marketplace. Clients included: Adobe, AOL,
Apple, Ask Jeeves, AT&T, Boeing, Calypso, Charles Schwab, Coinstar,
Driveway, Fisher and Paykel, Flashpoint, Foveon, Group Health, Hewlett
Packard, HumanWare, IBM, Invisio, Kodak, Magical Desk, Microsoft, Monterey
Bay Aquarium, Motorola, Navman, Netscape, Openwave, Palm, Pivia, Siebel,
Sigma, Sony, Sprint, Sun, Symantec, Time Dance, Visual Networks, WebTV,
Xerox, and Yahoo.
AdessoSoft - Chief Executive Officer
Led formation of a startup formed by an ex-Apple team to develop QuickTime
related tools
Apple - Manager
Led interdisciplinary group developing cross platform (Mac and PC) QuickTime
VR product.
Apple - UX Manager
Led interdisciplinary user experience team on multiple projects within
the Interactive Media Group.
Apple - Usability Engineer
Conducted user studies, customer visits, workshops, participatory design,
rapid prototyping, user testing and interface design on a wide range
of projects within the Advanced Technology, Human Interface, Personal
Interactive Electronics, and Imaging Groups. Projects included operating
systems, software applications, internet, digital cameras, interactive
TV, multimedia, and mobile computing platforms.
Education
Stanford University Ph.D. Educational Psychology
Dissertation: 'Spatial ability, latency and accuracy of performance
in computerized three dimensional object manipulation'. Advisors Richard
Snow and James Greeno
University of Auckland M.A. (First Class Honors) Educational Psychology
Thesis: 'Personal computers and process writing: a written language
intervention for deaf children'. Advisors Keri Wilton and Michael Townsend
University of Canterbury B.A. Educational Psychology
Publications & Presentations
Mander, R. (2007) The strategic value of design, invited presentation
at three Profit by Design courses, a national seminar tour held by New
Zealand Trade and Enterprise to expose CEOs and R&D professionals
to customer centered product design and innovation.
Mander, R., & A. (2006) 'Interaction Design' ProDesign 81
Mander, R. (2005) 'User centered design - what exactly is it?' ProDesign,
72, p 52 - 55
Mander, R. (2005) 'Are your customers your best designers?' presentation
at New Zealand Better by Design Conference.
Mander, R. (2004) Keynote address to annual New Zealand Computer Human
Interaction Conference.
Mander, R. & Smith, B., (2002) 'Web Usability for Dummies'. Hungry
Minds, New York, NY
Arent, M., Faris, J., Knapp, L., Mander, R., & Small, I. (1995).
'Blurring the Boundaries: Interdisciplinary Design for Interactive Products'.
AIGA National Conference, Seattle, WA
Mander, R., Wilton, K., Townsend, M., & Thomson, P. (1995). 'Personal
computers and process writing: a written language intervention for deaf
children'. British Journal of Educational Psychology, 65, p 441-453
Alben, L., Arent, M., Faris, J., Mander, R., and Saddler, H. (1994).
'Designing for and with People'. Workshop for Association for Software
Design, Santa Cruz, CA
Mander, R. & Arent, M., (1994) 'Blank Models: A method for early
user participation'. Interact, 8, p 38 - 45
Rose, D., Mander, R., Oren, T., Ponceleon, D., Salomon., & Wong,
Y. (1993). 'Content awareness in a file system interface: Implementing
the 'Pile' metaphor for organizing information'. Conference on Research
and Development in Information Retrieval, Pittsburgh, PA
Mander, R., & Arent, M. (1993). 'Blind models as minimal artifacts'.
Conference on Human Factors in Computing Systems, Amsterdam, The Netherlands
Maulsby, D., Greenberg, S., & Mander, R. (1993). 'Prototyping an
intelligent agent through Wizard of Oz'. Conference on Human Factors
in Computing Systems, Amsterdam, The Netherlands
Mander, R., Salomon, G., & Wong, Y. (1992). 'A 'Pile' metaphor
for supporting casual organization of information'. Conference on Human
Factors in Computing Systems, Monterey, CA
Degen, L., Mander, R., & Salomon, G. (1992). 'Working with audio:
Integrating personal tape recorders and desktop computers'. Conference
on Human Factors in Computing Systems, Monterey, CA
Baecker, R., Small, I., & Mander, R. (1991). 'Bringing icons to
life'. Conference on Human Factors in Computing Systems, New Orleans,
LA
Mander, R. (1983). 'Teaching left-handers to write'. SET
Patents
5,586,216: Recording method and apparatus and audio data user interface.
5,568,603: Method and system for transparent mode switching between
two different interfaces.
Several other patents pending, currently confidential to Apple Computer.
Pro-Bono Work
Over the years, Richard has found it rewarding to give something back
to the community, by helping worthy causes for free (pro-bono) or by
providing services at reduced rates to selected non-profit organisations.
· Philanthropy Catalogue: As a pro-bono project, Zanzara designed
a print catalog and website for the Whatcom Philanthropy Catalogue -
a project to promote philanthropy in Whatcom County, Washington State.
· Northwest Development Center: Zanzara developed initial identity
materials, a website, and promotional materials for a group seeking
to develop the Northwest Development Center - an educational center
in Bellingham featuring the unique ecosystems of the Pacific Northwest.
· Northwest Ecosystem Alliance: Zanzara developed all the marketing
and promotional materials for the Northwest Ecosystem Alliance's highly
successful program to raise money for its projects. Additionally, Zanzara
developed all the marketing materials, a website, and other collateral
for the Cascade's Conservation Partnership campaign.
· The Tree Project: An exhibit at The Whatcom Museum, by Wesley
Smith and Andrew Vallee, presented an 118 year old Maple tree as an
installation piece, furniture, art, a history of logging practices,
and as a promotion of sustainable forestry. As a pro-bono project Zanzara
designed the exhibition catalogue, promotional materials, selected displays,
and an exhibit website.
· Asian Art Museum of San Francisco: While at Apple, Richard
partnered with the museum to develop an extensive website for the exhibit
'Genghis Kahn', this made extensive use of QuickTime VR and provided
the museum with its first online virtual exhibit.
Interests
Family, Sailing, Skiing, Youth coaching, Art and Film.
Media Coverage/ Articles
12 November 2004: Stuff National News: Richard
Mander receives 'World Class New Zealander' award
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